Contact

Here to help with every order

Questions about a product, delivery or a return? Use the form below or email bestshopshopify44@gmail.com. Please include your order number if you have already ordered.

Find your order

Sign in to your Paw and Pause account using the email address you used at checkout, or open the order-status link in your confirmation email. Tracking becomes available after dispatch when the supplier provides it.

Delivery questions

Our products ship directly from our suppliers. Delivery options and charges are shown at checkout, and items from different suppliers may arrive separately. See our delivery information for details.

Returns or a problem with your item

Contact us with your order number and a short description of the issue. For a damaged or incorrect item, photographs can help us investigate. Please contact us for the correct return instructions before sending anything back. Read our returns and refunds policy.